Skip to content

Driver app and dispatch console for same-day delivery

Offline-first driver app, live dispatch and an embedded squad.

Client
Carrygo (concept)
Industry
Logistics & Mobility
Timeline
24 weeks, then ongoing squad
Platforms
Android, iOS, Web dispatch console
CarrygoLogistics & Mobility

Drivers worked from paper manifests and a group chat; dispatchers assigned jobs by phone. We built the driver app, a live dispatch console and customer tracking — then stayed on as a squad.

+28%Drops per shift · target

The challenge

Every extra driver added more phone calls, not more deliveries.

Paper manifests

Route order and proof of delivery on paper.

Manual dispatch

Jobs assigned by phone, with no live positions.

Blind customers

No ETA, so many weren't home.

Patchy signal

Basements and tower blocks meant working offline.

Our solution

The driver's phone, the dispatcher's screen and the customer's text, as one system.

  • Offline-first driver app

    Sequenced routes and proof of delivery that sync later.

  • Live dispatch

    Every driver on a map, with automatic assignment.

  • Customer ETA links

    Live tracking and a narrow delivery window.

  • Embedded squad

    Four engineers working inside Carrygo's roadmap.

Outcomes

+28%

Drops per shift

−45%

Failed deliveries

100%

Parcels with live ETA

4

Engineers in the squad

Drivers can be added without adding dispatchers at the same rate.

Modelled targets, not reported results.

Concept study: the organisation is fictional and figures are modelled targets, not reported results.

Technology

  • Flutter
  • Kotlin
  • Go
  • PostgreSQL
  • PostGIS
  • Redis
  • Google Maps Platform
  • GKE

A headless store and content engine for a skincare brand

Next case study

Have a problem like this one?

A senior lead replies within one business day.